With billions of webpages across the internet, I wanted to carve out a space that feels different — a corner that’s fun, informative, and genuinely helpful. Teckworm.com is my digital home for both the professional work I do and the personal interests that inspire me.
Thanks for stopping by — I’m glad you found your way to this little slice of the web.
I work in IT as a Senior Service Desk Technician for a large medical training academy that serves both online and ground campuses. In my day-to-day role, I provide chat and phone support for our employees, helping them navigate technical issues with confidence and clarity.
As a senior technician, I handle more complex challenges, support my teammates as they resolve issues, and manage a wide range of operational responsibilities — including incident and request management, account administration, and access management. I take pride in being someone my team can rely on.
Outside of work, I’m married — going on 21 years — and a proud parent of two wonderful children. My family is the most important part of my life, and I’m grateful every day for the love, support, and joy they bring.
Dental Lab Dental Lab Modernization ProjectOur ground campus included a fully equipped dental lab with four functional X-ray machines. However, due to outdated hardware, missing drivers, and long-expired vendor contracts, the equipment had been unusable for years. Students were relying on hand‑drawn diagrams, copied images, and videos instead of gaining hands-on experience with real dental imaging tools. I led the effort to restore the lab to full functionality. Some of the key steps included:
Thanks to these efforts, students are now able to perform full dental X-ray work, gaining real-world experience with professional imaging equipment. |
Autopilot Lab |
Lesson 3 Key Concepts of ITSM |
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| Lesson 4 The Guiding Principles |
Lesson 5 Glossary |
Lesson 6 |