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Welcome to Teckworm.com

Chris in computer lab

Hello, my name is Chris, Thanks so much for stopping by — I’m glad you’re here, and I hope you find the site genuinely useful.

I’m a senior service desk technician with over seven years of experience delivering human‑centered IT support that helps businesses reach their goals while making things easier for customers, stakeholders, and everyday users. I take a leadership role on the team, using my ITIL background to keep us focused on solid processes, steady improvement, and coaching that helps everyone deliver their best work. As an incident manager, I look for patterns that point to real root causes and work closely with other IT teams to put meaningful changes in place. That means fewer repeat issues, smoother service delivery, and more value for the people who rely on our systems every day.

I also have completed a number of Windows, Comptia and ITIL certifications. You will find a lot of useful information about how to prepare and pass I.T. certfications.

Thanks for visiting — I’m excited to share what I’ve learned and connect with others in the IT community.

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Accomplishments

Dental Lab

Dental Lab Modernization Project

Our ground campus included a fully equipped dental lab with four functional X-ray machines. However, due to outdated hardware, missing drivers, and long-expired vendor contracts, the equipment had been unusable for years. Students were relying on hand‑drawn diagrams, copied images, and videos instead of gaining hands-on experience with real dental imaging tools.

I led the effort to restore the lab to full functionality. Some of the key steps included:

  • Identifying and sourcing compatible dental sensors for the existing X-ray equipment, and coordinating the purchase order.
  • Installing and configuring the correct drivers for the new sensors.
  • Setting up a dedicated server instance for Eaglesoft, the campus’s patient management software, and configuring four client stations—one for each X-ray device.
  • Updating and modifying firewall rules to ensure secure and reliable communication between devices and the server.

Thanks to these efforts, students are now able to perform full dental X-ray work, gaining real-world experience with professional imaging equipment.

Pearson Testing Room

Regulated Testing Environment Build‑Out
Student Computer Lab

20‑Workstation Lab on Dedicated Subnet
Service Request Optimization

Reduced Delivery Time by 45–75%
Escalation Support

Level II Technical Escalation & Analyst Coaching